Plain English. Two scenarios: before we ship, and after.
Before ship — full deposit refund
Cancel your pre-order any time before we ship and your 10% deposit is refunded in full to your original payment method within 5–10 working days. No reason needed, no questions asked.
After ship — 30-day money-back guarantee
If you’ve taken the product for at least 14 days and aren’t satisfied, contact us within 30 days of delivery. Return the unused portion (more than half a bottle remaining) and we’ll refund the full purchase price. You cover return postage.
How to request a refund
Email ash@satoshi-services.com with your order reference and we’ll send you a return slip. Refunds are processed within 5 working days of receiving the return; allow up to 10 working days for the funds to land in your account depending on your bank.
Damaged or wrong items
If your delivery arrives damaged or you receive the wrong product, email us within 7 days of delivery with a photo. We’ll replace it at no cost — you don’t need to return the original.
Statutory rights
This policy is in addition to your statutory rights as a consumer under the UK Consumer Rights Act 2015. Nothing in this policy reduces those rights.